industry insider tip Archives - Ricky Ahuja https://www.rickyahuja.com/tag/industry-insider-tip/ It's not about making a buck, it's about making a difference. Mon, 16 Dec 2019 09:58:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.rickyahuja.com/wp-content/uploads/2020/11/favicon-1.png industry insider tip Archives - Ricky Ahuja https://www.rickyahuja.com/tag/industry-insider-tip/ 32 32 Insider Tips for Customer Service from industry expert Jonas Fandrey https://www.rickyahuja.com/insider-tips-for-customer-service-from-jonas-fandrey/ Mon, 16 Dec 2019 09:58:48 +0000 https://www.rickyahuja.com/?p=22098 “The most crucial thing to do for customer service is to make sure the customer feels heard. Customers reach out for support because something isn’t right, they need help or they are unhappy with a product or service. An empathetic agent can help diffuse the situation even when they may not have the power to … Continue reading Insider Tips for Customer Service from industry expert Jonas Fandrey

The post Insider Tips for Customer Service from industry expert Jonas Fandrey appeared first on Ricky Ahuja.

]]> “The most crucial thing to do for customer service is to make sure the customer feels heard. Customers reach out for support because something isn’t right, they need help or they are unhappy with a product or service.

An empathetic agent can help diffuse the situation even when they may not have the power to provide the solution the customer really wanted.

This is a skill that involves more than being nice or just listening. You really need to understand the customer, be aware of what they might be feeling and connect with them. Showing them this kind of respect can really help to remove the anger and let the customer know that their concern is going somewhere.” – Jonas Fandrey

customer service insider tip from Jonas Fandrey

 

The post Insider Tips for Customer Service from industry expert Jonas Fandrey appeared first on Ricky Ahuja.

]]> Industry Insider Tips – 8 Strategies to improve your team performance by Mike Carney https://www.rickyahuja.com/strategies-to-improve-your-team-performance/ Fri, 29 Nov 2019 08:23:44 +0000 https://www.rickyahuja.com/?p=22102 Whether you’re leading a company or leading a team, at some point you try to figure out: How do I maximize the performance of my team? Below are a few points to help you do exactly that. Establish Long-Term Goals for your business. Map out your Talent needs to accomplish those goals. If you’re thinking … Continue reading Industry Insider Tips – 8 Strategies to improve your team performance by Mike Carney

The post Industry Insider Tips – 8 Strategies to improve your team performance by Mike Carney appeared first on Ricky Ahuja.

]]> Whether you’re leading a company or leading a team, at some point you try to figure out: How do I maximize the performance of my team?

Below are a few points to help you do exactly that.

  1. Establish Long-Term Goals for your business.
  2. Map out your Talent needs to accomplish those goals. If you’re thinking that you don’t of the right players on your team to accomplish those goals, then you’re probably correct.
  3. Identify why your company is a great career advancement opportunity for “A” players.
  4. Understand Talent Compensation pressures to attract that Talent.
  5. Start building a Talent Supply Chain for key positions.
  6. Recruit by Talent level, not location.
  7. Build your recruitment process with the focus of a race car pit crew. Great candidates are not on the market for long. Think fast, act fast.
  8. Use the Experts to land Talent.

Mike-Carney-Strategies-to-Improve-Your-Teams-Performance

 

 

The post Industry Insider Tips – 8 Strategies to improve your team performance by Mike Carney appeared first on Ricky Ahuja.

]]>