White-Glove Customer Support

We understand that running a business is not easy. It is a complex network of processes, operations, and people. Our job is to make your lives easier and help you manage your customers in a better and more efficient way.

Our people are our competitive advantage – we don’t just hire based on business requirements today, we analyze our clients’ values and we select the right profiles that will do the job but will also be engaged in what they do. We work with young and highly educated people with an understanding of new technologies and global industry trends.

Don’t have enough time for your core business?

Gain a competitive edge and supercharge your operations by partnering with Ricky Ahuja.

24/7 multilingual customer support
Voice
Email
Live Chat
Social Media
SMS and WhatsApp

Outbound Sales Campaigns
Local Payment methods
Data Processing
Data Cleansing
Online Research

Inbound

Our services are available 24/7 for 365 days of the year, and we are happy to adapt to seasonal demand via the following channels:

Telephone

A telephone is the communication tool of choice for the majority of our clients. Callers much prefer to discuss issues with a polite, sympathetic human operator at a call-center rather than listen to an impersonal recorded message – it’s a lot faster and much more reassuring.

Email

Our email support service – implemented through your existing email setup – will free up more time for you to spend on other important issues. Leave everything in our experienced and capable hands. We will organize and filter all your correspondence, sending customers timely, carefully crafted replies to minimize the possibility of lengthy follow-ups.

Virtual Receptionist Service

Most customers won’t phone again if their first call is met by a machine or an engaged tone. If your support team gets overrun by calls at peak periods, or you have a small workforce that doesn’t have time to keep answering the phone, then our Virtual Receptionist Service provides the perfect answer.

Whatsapp, Social Media

With more than one and a half billion Smartphone users out there, no business can afford to ignore the need for Social Media Support. It’s convenient for your customers and great for building brand awareness.

Live Chat

Your customers are ten times more likely to purchase a product online after talking to a customer service agent via live chat. We offer customized, proactive live chat (company colors, logo, etc.) that matches your website design and perfectly meets your needs. Live chat is an effective convenient way of interacting with your customers. You can answer queries, promote your products, and provide solutions in a matter of minutes.

Order Taking & Sales Support (PCI compliant)

In a world of e-commerce, where you can select, order, pay for and receive a product without speaking to a single soul, a significant number of potential shoppers would be more likely to buy if they could speak to a fellow human being before making their purchase. And with our 24 hour PCI compliant/order-taking support service, that’s exactly what they can do.

Outbound

To increase your sales we are offering the following proactive outbound services:

Sales Campaigns (phone)

Get in touch with existing or prospective customers, obtain their feedback and boost your sales by offering special discounts on outbound phone calls.

Abandoned Cart Call Back Service

We can increase your sales by converting up to 25% of your abandoned cart customers via our Abandoned Cart Call Back Service.

Declined Transaction Call Back Service

Increase your sales with our Declined Transaction Call Back Service.

Business Process Outsourcing

Doing business is no walk in the park. After all, one head can only wear so many hats. So, wouldn’t it be nice to focus your time, money, and energy on the things you do best and leave the rest in the hands of someone you can trust? Well, now’s your chance! At RickyAhuja, we specialize in assembling fully managed offshore teams tailored to fit your individual business needs. We have the expertise to quickly train and scale teams from 1 to 600+ people.